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Samuel & Co Surveyors & Estate Agents

Updated 2026-09-10 · 3,836 reviewed · 114 listed · Scored from 71 Google reviews · How we rank ›

3.5(71) 57 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential SalesCommercial PropertyNew Homes & DevelopmentsFirst-Time Buyer FriendlyFast Response / Responsive CommunicationLettings & Property Management
Samuel & Co Surveyors & Estate Agents
Location
West Bromwich
Services
Residential Sales, Commercial Property, New Homes & Developments
Reviews
71
Ranking
#42 in Residential Sales
Best for
first-time renters applying for studio and one-bedroom properties

Core details are sourced from this business's Google Business Profile (checked 2026-09-10). Website-sourced details were fetched 2026-09-10.

What do customers say?

Five-star reviews celebrate swift responses and knowledgeable staff who guide first-time buyers through applications smoothly. Several tenants report significant frustration with maintenance delays, poor communal upkeep, and rent collection while repairs go unaddressed for months or years. Communication barriers, rude office conduct, and disputed deposit refunds feature prominently in complaints.

Prices start from 6% for full property management; lettings range from £625 pcm for one-bed flats to £1,550 for three-bedroom houses. The business holds a Propertymark Certificate and operates across Birmingham, Aston, Bilston, and surrounding areas, but tenant satisfaction appears split sharply between efficient letting transactions and long-term property management experience.

Praised for
  • quick response times
  • knowledgeable staff
  • smooth viewings and applications
  • professional approach
responsive-communicationknowledgeable-stafffriendly-stafffirst-time-buyerslandlordstenants
Best for: first-time renters applying for studio and one-bedroom properties

What stands out?

  • fast responses on lettings inquiries
  • knowledgeable viewing staff
  • smooth application processing
  • Propertymark-certified

How it compares

  • Rated 3.5 against a 4.11 average across the 75 residential sales businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 11
Review volume 81
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
42
4
2
3
2
2
1
1
24

Contact

Address
294-310 High St, West Bromwich B70 8EN

Last verified 2026-09-10

Opening hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
09:00-15:00
Sunday
Closed

As listed on Google.

From their website

Services listed
Landlord servicesLetting and property managementTenant findingRent collectionBlock managementCommercial lettingsProperty valuationTenancy agreements
Published prices
Full property management
from 6% including VAT
Studio apartment
£650 pcm
Two bedroom apartment
£795 pcm
One bedroom apartment
£695 pcm
One bedroom flat
£625 pcm
One bedroom property
£800 pcm

Credentials claimed:Propertymark Certificate

As published by the business on its own website; not independently verified.

Enquire about Samuel & Co Surveyors & Estate Agents

Your enquiry goes to the Birmingham Estate Agent Guide team, who will pass it to Samuel & Co Surveyors & Estate Agents. We only share your details with providers relevant to your request.

Frequently asked questions

What are the rental prices for different property sizes?
Studio flats from £625 to £650 pcm; one-bedroom properties £695 to £800 pcm; two-bedroom properties £775 to £795 pcm; three-bedroom homes £1,025 to £1,550 pcm.
How much does full property management cost?
From 6% including VAT.
What areas does Samuel & Co serve?
West Bromwich, Birmingham, Aston, Bilston, Bloxwich, Bradley, Bridgnorth, Brierley Hill, and Cannock.

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Most clients praise individual staff members for knowledge, patience, and genuine care in guiding them through sales and purchases. Several specifically mention first-time buyer support that turned a stressful process into a straightforward one, with staff taking time to explain options and staying available. However, recurring complaints centre on communication failures: ignored emails and calls, cancelled viewings with poor notice, and months of silence from the agency. Some reviewers report unprofessional in-office behaviour and concerns about confidentiality between branches. The gap between five-star and one-star experiences suggests inconsistency in service delivery.

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Most customers praise the mortgage advisory and lettings teams for their availability and clarity throughout the buying and renting process, especially first-time buyers guided through conveyancing step by step. A minority experienced dropped communication during sales transactions, notably when chain breakdowns or property status changes arrived too late. The contrast between responsive lettings staff and harder-to-reach sales teams appears in reviews spanning recent months.

Residential SalesFirst-Time Buyer FriendlyNew Homes & Developments
First Buy Sell
17 low data

First Buy Sell

No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Residential Sales

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Last updated 2026-09-10