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Paul Dubberley Estate Agents West Bromwich, High Street

Updated 2026-09-10 · 3,836 reviewed · 114 listed · Scored from 237 Google reviews · How we rank ›

4.3(237) 73 composite score See reviews on Google ✓ Google-verified
Residential SalesFirst-Time Buyer FriendlyNew Homes & DevelopmentsCommercial PropertyFast Response / Responsive CommunicationLettings & Property Management
Paul Dubberley Estate Agents West Bromwich, High Street
Location
West Bromwich
Services
Residential Sales, First-Time Buyer Friendly, New Homes & Developments
Reviews
237
Ranking
#26 in Residential Sales
Best for
First-time buyers and sellers who connect with a named team member and receive consistent hands-on support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-10). Website-sourced details were fetched 2026-09-10.

What do customers say?

Most clients praise individual staff members for knowledge, patience, and genuine care in guiding them through sales and purchases. Several specifically mention first-time buyer support that turned a stressful process into a straightforward one, with staff taking time to explain options and staying available.

However, recurring complaints centre on communication failures: ignored emails and calls, cancelled viewings with poor notice, and months of silence from the agency. Some reviewers report unprofessional in-office behaviour and concerns about confidentiality between branches. The gap between five-star and one-star experiences suggests inconsistency in service delivery.

Praised for
  • knowledgeable and patient staff
  • going above and beyond for clients
  • clear communication and regular updates
  • helpful with first-time buyers
  • professional team support
knowledgeable-stafffriendly-staffresponsive-communicationhelped-first-time-buyersprofessional-photographysellersfirst-time-buyerslandlordstenants
Best for: First-time buyers and sellers who connect with a named team member and receive consistent hands-on support.

What stands out?

  • Staff build trust through patience and detail
  • Dedicated mortgage services team
  • Available to help with paperwork outside office
  • Willing to chase solicitors through completion

How it compares

  • Rated 4.3 against a 4.11 average across the 66 lettings & property management businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 52
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
191
4
7
3
2
2
0
1
37

Contact

Address
290, 292 High St, West Bromwich B70 8EN
Open in Google Maps

Last verified 2026-09-10

Opening hours

Monday
09:00-17:30
Tuesday
09:00-17:30
Wednesday
09:00-17:30
Thursday
09:00-17:30
Friday
09:00-17:30
Saturday
09:00-14:00
Sunday
Closed

As listed on Google.

From their website

Services listed
Residential salesResidential lettingsProperty managementMortgage servicesConveyancingSurveyingWill writingInsurance and protection

Credentials claimed:Appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number 302221)

As published by the business on its own website; not independently verified.

Enquire about Paul Dubberley Estate Agents West Bromwich, High Street

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Frequently asked questions

Are Paul Dubberley open 7 days a week?
Their website lists opening hours for 7 days, though specific times are not detailed in the information available.
Can staff help me with mortgage advice?
The business offers mortgage services and reviewers confirm staff helped secure rates. Staff are based at the West Bromwich branch.
Will they help with conveyancing and solicitor contact?
Yes. Reviewers report staff explained solicitor paperwork and chased the solicitor to move sales toward completion.

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Most customers praise the mortgage advisory and lettings teams for their availability and clarity throughout the buying and renting process, especially first-time buyers guided through conveyancing step by step. A minority experienced dropped communication during sales transactions, notably when chain breakdowns or property status changes arrived too late. The contrast between responsive lettings staff and harder-to-reach sales teams appears in reviews spanning recent months.

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No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Residential Sales
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Last updated 2026-09-10