17 low data
First Buy Sell
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Residential Sales
Connells Estate Agents West Bromwich
Residential SalesFirst-Time Buyer FriendlyNew Homes & DevelopmentsCommercial PropertyFast Response / Responsive CommunicationLettings & Property Management
- Location
- West Bromwich
- Services
- Residential Sales, First-Time Buyer Friendly, New Homes & Developments
- Reviews
- 340
- Ranking
- #17 in Residential Sales
- Best for
- First-time home buyers seeking mortgage guidance and full-journey support through conveyancing.
Core details are sourced from this business's Google Business Profile (checked 2026-09-10). Website-sourced details were fetched 2026-09-10.
What do customers say?
Most customers praise the mortgage advisory and lettings teams for their availability and clarity throughout the buying and renting process, especially first-time buyers guided through conveyancing step by step.
A minority experienced dropped communication during sales transactions, notably when chain breakdowns or property status changes arrived too late. The contrast between responsive lettings staff and harder-to-reach sales teams appears in reviews spanning recent months.
Praised for
- knowledgeable and available mortgage advisors
- smooth lettings process
- clear communication and updates
- responsive team problem-solving
knowledgeable-staffresponsive-communicationhelped-first-time-buyersfriendly-staff
Best for: First-time home buyers seeking mortgage guidance and full-journey support through conveyancing.
What stands out?
- Dedicated mortgage advisors available for first-time buyers
- Lettings handled end-to-end from contact to move-in
- Wide service range including conveyancing and valuations
- Named team members praised for responsiveness
How it compares
- Rated 4.4 against a 4.11 average across the 66 lettings & property management businesses listed here.
- Has more Google reviews than 96% of the businesses in this directory.
How the score was calculated
Scoring Method Star rating 59
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
271
4
20
3
7
2
5
1
37
Opening hours
- Monday
- 09:00-17:30
- Tuesday
- 09:00-17:30
- Wednesday
- 09:00-17:30
- Thursday
- 09:00-17:30
- Friday
- 09:00-17:30
- Saturday
- 09:00-14:00
- Sunday
- Closed
As listed on Google.
From their website
Services listed
Residential salesProperty lettingsMortgage servicesHome conveyancingSurveys and valuationsWill writingNew homes salesShared ownership
Credentials claimed:Connells Residential registered in England and Wales under company number 1489613, VAT Registration Number 500 2481 05, Appointed representative of Connells Limited, Connells Limited authorised and regulated by the Financial Conduct Authority, Financial Services Register number 302221
Operating:over 80 years
As published by the business on its own website; not independently verified.
Frequently asked questions
- How quickly can Connells find a tenant for my property?
- One recent customer reported their property let within 24 hours through Bethany and the lettings team, though this reflects one letting; timescales will vary per property and market.
- Do you offer mortgage advice for first-time buyers?
- Yes. Customers highlight the mortgage advisory service, particularly for explaining loan and conveyancing steps throughout the buying process.
- What areas around West Bromwich does Connells serve?
- The business states it covers Carters Green, Swan Village, Hill Top, Black Lake, Harvills Hawthorn, Hately Heath, Great Bridge and Dudley Port.
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Paul Dubberley Estate Agents West Bromwich, High Street
4.3(237)✓ Google-verified
Most clients praise individual staff members for knowledge, patience, and genuine care in guiding them through sales and purchases. Several specifically mention first-time buyer support that turned a stressful process into a straightforward one, with staff taking time to explain options and staying available. However, recurring complaints centre on communication failures: ignored emails and calls, cancelled viewings with poor notice, and months of silence from the agency. Some reviewers report unprofessional in-office behaviour and concerns about confidentiality between branches. The gap between five-star and one-star experiences suggests inconsistency in service delivery.
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Samuel & Co Surveyors & Estate Agents
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Five-star reviews celebrate swift responses and knowledgeable staff who guide first-time buyers through applications smoothly. Several tenants report significant frustration with maintenance delays, poor communal upkeep, and rent collection while repairs go unaddressed for months or years. Communication barriers, rude office conduct, and disputed deposit refunds feature prominently in complaints. Prices start from 6% for full property management; lettings range from £625 pcm for one-bed flats to £1,550 for three-bedroom houses. The business holds a Propertymark Certificate and operates across Birmingham, Aston, Bilston, and surrounding areas, but tenant satisfaction appears split sharply between efficient letting transactions and long-term property management experience.
Residential SalesCommercial PropertyNew Homes & Developments