20 low data
The Good Estate Agent
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Sales
Morgan Payne & Knightly
Residential SalesCommercial PropertyLettings & Property Management
- Location
- Great Barr, Birmingham
- Services
- Residential Sales, Commercial Property, Lettings & Property Management
- Reviews
- 10
- Ranking
- #33 in Residential Sales
Core details are sourced from this business's Google Business Profile (checked 2026-09-10). Website-sourced details were fetched 2026-09-10.
What do customers say?
Four recent one-star reviews cite a BBC report on withheld tenant deposits and landlord payments, with reviewers reporting lost money and broken promises. Older five-star reviews credit the team with fast sales and personal service, but current evidence suggests serious issues with lettings operations.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- quick sales turnaround
- personal attention and prioritisation
- knowledgeable staff
responsive-communicationfriendly-staff
What stands out?
- quick sales execution
- named staff follow-up
How it compares
- Rated 3.4 against a 4.11 average across the 75 residential sales businesses listed here.
- Has more Google reviews than 60% of the businesses in this directory.
How the score was calculated
Scoring Method Star rating 27
Review volume 45
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30
Rating breakdown
5
6
4
0
3
0
2
0
1
4
Contact
- Address
- 392 Walsall Rd, Great Barr, Birmingham B42 2LX
Last verified 2026-09-10
Opening hours
- Monday
- 09:00-17:00
- Tuesday
- 09:00-17:00
- Wednesday
- 09:00-17:00
- Thursday
- 09:00-17:00
- Friday
- 09:00-17:00
- Saturday
- 09:00-14:00
- Sunday
- Closed
As listed on Google.
From their website
Services listed
Residential salesCommercial salesResidential lettingsCommercial lettingsProperty managementTenant sourcingTenant referencingFree valuations
As published by the business on its own website; not independently verified.
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Staff at this agency consistently earn praise for warmth and quick replies; customers report feeling supported through sales and first purchases. Several reviewers highlight specific team members who took time to explain things and chase progress. Against this, a handful experienced serious problems: properties marketed as freehold turned out to have short leases during conveyancing, leading to withdrawn deals and legal costs. One buyer also reported missed calls and limited feedback on viewings over an 11-week period.
Residential SalesLettings & Property ManagementNew Homes & Developments
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Yopa Estate Agents Birmingham City
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Reviewers consistently report quick property sales, regular updates, and swift responses from the team. The experience feels straightforward rather than stressful, with staff taking time to explain each step and follow up after viewings. Pricing is notably lower than competitors without loss of service quality. First-time buyers particularly praise the patience and availability shown throughout purchases. Staff handle both sales and lettings with close attention to detail, accompanied viewings, and honest feedback. Many reviewers mention returning for future transactions or recommending to friends, citing the combination of professional knowledge, genuine care for client interests, and a relaxed approach that sets them apart from other local agents.
First-Time Buyer FriendlyFast Response / Responsive CommunicationResidential Sales