Principal Homes
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Core details are sourced from this business's Google Business Profile (checked 2026-10-10). Website-sourced details were fetched 2026-09-10.
Staff at this agency consistently earn praise for warmth and quick replies; customers report feeling supported through sales and first purchases. Several reviewers highlight specific team members who took time to explain things and chase progress. Against this, a handful experienced serious problems: properties marketed as freehold turned out to have short leases during conveyancing, leading to withdrawn deals and legal costs. One buyer also reported missed calls and limited feedback on viewings over an 11-week period.
Last verified 2026-10-10
As listed on Google.
Operating:over 40 years
As published by the business on its own website; not independently verified.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

The team lead a team reviewers describe as professional and genuinely local, with detailed knowledge of Birmingham's market. Buyers report feeling guided rather than pushed, kept informed at every stage, and supported through complex transactions. They handle lettings with equal speed, resolving tenant issues same-day and maintaining relationships with long-term overseas investors. Sales typically move quickly, though one reviewer noted months on a hard-to-sell property despite the team's full effort. Lettings tenants praise quick electrician callouts and rapid problem-solving. Multiple reviewers highlight transparent pricing, honest feedback on property value, and staff who make stressful processes manageable.

Most reviewers describe a warm, steady service from start to finish. Many say staff kept them updated by phone, WhatsApp, or in person, and several praise the team for staying calm during stressful moves. A few reviews raise concerns about hard-to-reach staff and one missed viewing booking. Reviewers name individual staff for going the extra mile, especially with chain management and tight mortgage deadlines. Sales progressers are often mentioned for keeping things moving. Reviewers also mention the branch's handling of both house sales and first purchases, and the moving-day check-ins.
Last updated 2026-10-10