Core details are sourced from this business's Google Business Profile (checked 2026-09-10). Website-sourced details were fetched 2026-09-10.
Fast, personal service stands out across lettings and sales. Reviewers consistently highlight same-day responses from named staff, transactions closing in days rather than weeks, and a willingness to support people through stressful moves or emergency housing searches. The team handles first-time renters and sellers with particular care, walking them through each step without pressure.
Mortgage advice, valuations, and conveyancing are woven into the sales and lettings process, with no separate delays reported. Staff patience and local knowledge of Oldbury neighbourhoods enable matches that fit family needs, not just budget targets. Repeat business from customers two years later suggests reliability stays consistent.
As listed on Google.
Credentials claimed:FCA regulated (Connells Limited, Financial Services Register number 302221), Client Money Protection certificate
As published by the business on its own website; not independently verified.
Reviews split sharply. Some praise the team's friendliness and willingness to travel for help. Many others report late or missed viewings, poor communication, and serious complaints about the condition and management of rental properties.
Staff build genuine rapport and explain each step clearly, whether you're buying, selling, or renting for the first time. Lettings move fast; one landlord got a tenant within 24 hours of first viewings, while newcomers praise the team for unhurried answers and constant availability. Renewals and queries are handled in days rather than weeks. Across sales, lettings, and conversions to rental, reviewers note the team spots problems early and sorts documents swiftly, though one recent tenant reported prolonged communication breakdowns around maintenance.
Review evidence is limited and mixed. Older five-star reviews praised staff responsiveness during sales, but recent one-star complaints focus heavily on lettings failures: tenants not vetted, rent withheld from landlords, and poor communication throughout.
Last updated 2026-09-10